PRODUCT INFORMATION

How robust is a Vestige watch?

Our watches are designed to be worn everyday. However, activities that involve very strong vibrations and repeated impacts should be avoided when wearing a Vestige watch. Repeated sharp impacts can have a negative effect on the watch movement or cause permanent damage.

What if condensation appears under the glass lens?

If your watch experiences a sudden change in temperature or pressure, slight condensation may appear under the sapphire lens. This mist should disappear by itself if the watch is left to sit in a cool, dry place for several hours and there should be no adverse effect on the watch’s function. If condensation persists, please contact us. 

How water resistant is a Vestige watch?

The water resistance of a Vestige watch is always stated in atmospheric bars (ATM) on the case back of the watch. This rating is a measure of static pressure that the watch is able to withstand. This does not directly translate to water resistance at a certain depth (i.e. 100 metres) below sea level, which is used elsewhere in the watch industry for dive watch ratings.

ATM water resistance is purely a measure of resistance to pressure (i.e. how well the watch unit is sealed) and does not take into account the presence of moisture or water or the activity or environment the watch is being used in, which could affect and exceed the rated ATM value.

Please note that the water resistance of any watch is not a permanent characteristic. Seals and sealing systems, in particular, are subject to wear and tear and natural ageing.

However, to ensure that your leather strap remains in good condition, we recommend that you avoid contact with water or exposure to high levels of humidity, which can cause the leather to become misshapen or discoloured.

Do you sell straps in different sizes?

Vestige’s straps are designed to fit a wide range of men’s and women’s wrists. Depending on the watch model, our watches will fit wrists with a circumference of approximately 15–21cm.

What is the length of battery life?

The expected life length of the battery is around 5 years depending on external conditions such as temperature and humidity. The battery is a silver oxide cell battery (standard button cell). 

If your watch is new and the watch movement is not functioning, try setting the time to 12:00 sharp and press the crown all the way into the case. Wait 15 minutes and check if the minute hand has moved.

How do I service my watch, e.g. if I need to change batteries?

Our batteries normally last for around 5 years. If you need to replace the battery simply visit your local watch shop. In most instances, this can be done while you wait. If you’re experiencing problems with your watch, please contact customer support at support@vestige.com and clearly describe your issue. We’ll get back to you as soon as possible.

How do I care for my calf leather strap?

Vestige genuine leather straps are made from soft, aniline calf leather. Over time and with wear, they will develop an inherent natural patina, including marks and stains, that improves with age.

Our leathers have been chosen for their natural character, which means they may display some scarring or marks. Please note that leather is a natural, porous material so contact with water or solvents should be avoided. 

Leather wristbands are not suitable to wash with water and soap as it will make the leather dry. If you want to clean your leather wristband, your local watchmaker or store may have cleaning products specifically made for leather. We would recommend you to consult a watch maker to be sure that you do it correctly.

How do I change the strap on my watch?

Changing your watch strap is a quick and easy process that can be undertaken by any watch workshop or jeweller in your area. In most instances, this can be done while you wait.

Your Vestige watch comes with a curved strap end and curved spring bar. Replacement leather straps are available at our website www.vestige.com and are guaranteed to fit your watch.

WARRANTY

What does my warranty cover?

Our warranty term is one year from the date of purchase. Our warranty covers manufacturing defects on the watch itself (movement, case, crystal).

Other parts than the above are not covered by this warranty. To have replacement covered under this warranty performed, use our contact form on the Contact Us page and choose “Warranty and Repair” in the subject line. In the e-mail you need to specify your name, address, order number and a detailed description of the issue at hand.

Note that repair/replacements will be charged in the following cases, even during the warranty term. 

  • Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal, etc.)
  • Failure or damage caused by unjustifiable repair or modification
  • Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake
  • Esthetic changes that occur during normal wear and tear and aging (minor scratches, etc.; on the case and/or cystal, alteration of the colour on the wristband and the peeling of the plating)
  • If the warranty is not submitted along with the watch.
  • Battery replacement

The case, dial, hands, crystal, watchband or other parts thereof may be replaced with substitutes if the originals are not available.

This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the customer. In case of replacement, Vestige cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided.

ORDERS, RETURNS & DELIVERIES

What is your return policy?

As a customer, you have the right to return and receive a full refund of any purchased products within 14 days of receiving your order. Please note that the watch must be in the exact new condition as when receiving the watch. Pack the watch the same way it was delivered. 

If you want to use the right to send back an order they should contact Vestige in order to get an address to send the goods to. Return shipping is paid by the customer.

How do I change or cancel my order?

Please contact our customer service as soon as possible in order for us to change or cancel your order before it is shipped. The easiest way to reach us is either through our contact form at our website or by e-mailing us at support@vestige.com.

Is it possible to track my order?

You will receive a tracking number when your order has been dispatched from our warehouse. 

Shipping times depend on where you live, however, we strive to deliver all watches within 5 business days. Within the European Union it’s usually much faster.

If your order has not arrived within the stated delivery time, please contact our customer service here.

Can I pick the order up at a UPS office?

If you’re not able to be home when your order arrives, someone else who is present at the delivery address can sign for the package.

If you prefer to pick it up yourself, you can contact your local UPS office to arrange for a pick up at the nearest pick-up-point (UPS Access Point).

Can UPS leave the package at the door in my mail box?

No. UPS requires a signature upon delivery. If someone else is present at the delivery adress they can sign for the package. If you prefer to pick it up you can contact UPS and arrange for a pick up at the nearest pick-up-point.

OTHER

How much VAT and duty is it in my country?

It’s different for every country. Please contact the local customs office, or local UPS office, in your country for more information.

I am a social media influencer. Can I collaborate with you?

Please get in touch with us at hello@vestige.com

Be sure to state your first and last name and contact details. We will review your inquiry as soon as possible and contact you at earliest convenience.